Embracing ISO is a way of life
The Ifugao State University (IFSU) is poised to undergo 9001:2015 International Organization for Standardization (ISO) Certification in the coming months in line with its objectives to level up and internationalize its standards.
ISO 9001:2015 sets out the criteria for a quality management system. It is used by any organization, large or small, regardless of its field of activity.
ISO 9001:2015 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Using ISO 9001:2015, it helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Since 2018, IFSU conducted series of seminars and trainings in preparation involving the different departments and campuses for ISO certification as part of its seriousness to serve its stakeholders with quality service.
One of the major realizations of these ISO seminars and trainings is to expose the importance of written and documented office and department procedures to be followed in the daily operation and management.
At the start, ISO is an alien procedure and our systems refuse to embrace the change.
But this is positive and developmental change that we should be part of as a higher education institution.
We cannot be left behind while our counterparts in the region subjected and received their ISO Certification. We cannot be an spectator in the field.
Let us break out from our comfort zones and be proactive. If we continue to live by systems decades ago, we might be left in the race for excellence in quality management and service to the people.
As a change, it is difficult. Let us face it as a University family. Together, we can pull and synchronize systems and procedures to strengthen and improve services for our stakeholders.
As they say, a satisfied and happy stakeholder reflects a healthy service-provider.
Is it not that we get our bread and butter from this University? It would be fair and just to give back and satisfy our stakeholders with or without ISO.